Updated: Feb 5
“High schools are reaching out to us to ask about FanFood.”
The idea of skipping the wait for concessions sounds so wonderful that when Valley High School came across FanFood, its booster club thought it was almost a no-brainer to offer it to their fans. “We first heard about FanFood because of the in-seat delivery [function] and thought that was so cool. Then we showed it to the booster club president and he loved it,” said Mike Thomas, Concessions Coordinator at Valley High School.
Valley High School was no exception. “Every time you change how things work, there’s always apprehension in the beginning,” said Mike. “But it all went very well.” The smooth launch was partly due to how easy FanFood’s technology is. However, what impressed Mike the most was the amount of support the FanFood team put in to guarantee their success with mobile ordering. 
Just like any high school concession stand, volunteers often come and go and it’s very likely that different people show up each night to run concessions. Initially Valley High School booster club had concerns about whether frequent volunteer rotation would affect the operations of FanFood, but thanks to the simplicity of the platform and the hands-on support of the FanFood team, everything went smoothly. In addition, to make sure that game attendees know about the app and understand how to use it, FanFood always provides each venue with ample marketing and advertising support including banners, business cards, bags, social media posts, email templates…all within the one-time setup package. After the setup, venues are also provided with customized marketing consulting to make sure they are using the marketing materials correctly for best results. For Valley High School, banners and FanFood t-shirts worn by volunteers have been the most effective, and according to Mike, it was “easy for the customers to know what was going on.”
