We’re all about helping businesses succeed. That’s why we offer flexible business models to fit your budget — and in many cases, it’s basically free for oeprators to use!

Generally speaking, there are two options:

1. Monthly platform fee + a small convenience fee charged to the customers

2. No monthly platform fee + 12.5% convenience fee charged to the customers

For more details, please view our pricing page or get in touch with our team. We are open to being flexible and work out the best pricing plan for what fits your operations.

It’s super easy. You provide us with the menus, and we will handle all venue and menu setup in the onboarding process. If you want to edit menu items, change item availability, or adjust pricing on the fly, we will show you how easy it is to do so in the Manager Portal.

Yes! The Manager Portal gives you total control over how your menu appears in the FanFood app.

You can even update your menu in real time! For example, you can remove an item that’s sold out so it no longer appears in the app. You can even customize your menu by adding merchandise!

Absolutely! We’ll help you set up your menus and prices during onboarding. However, you have the freedom to adjust the pricing at any time on the Manager Portal.

You can even change the prices during an event. For example, if you want to offer special promotions of a certain item at a game, you can instantly change the price of that particular item and notify your customers of the price drop via an in-app push notification.

Nope. There are 3 ways for someone to order on FanFood:

1. By scanning a QR code with their phone that directs them to your FanFood store in their web browser. The QR code will be given to you during onboarding.

2. By entering a short URL link in their web browser to start an order (e.g. fanfood.app/yourlocationname). We’ll provide the short link during onboarding.

3. By downloading the FanFood app, searching your location name to start an order.

You can also integrate FanFood into your venue app or team app for a one-stop shop experience for your customers!

No. Throughout the duration of your licensing agreement, you’ll be able to set up a pickup location anywhere within the venue.

Yes. You can easily add FanFood stores in the Manager Portal, and indicate the different pickup points to the app users. 

Yes! Each store can have its own customizable menu.

You can even have different stores offering different services, such as pickup vs. delivery, or the ability to schedule an order ahead of time.

Absolutely. Think of FanFood as your digital storefront where you can sell anything you want. Be it food, drinks, merchandise or even donation options. We also have age verification feature built in the app for alcohol sale. 

Our team will work with you to set up your stores and menus.

No. People can only pay via credit card, Google Pay or Apple Pay on their phone when they order on FanFood. We’re doing our very best to bring fast, easy and secure cashless experience to your venue or facility!

There’re two ways for you to receive revenue made on the FanFood platform:

1. ACH direct deposit

2. Remittance in the form of a check

You will be able to indicate your preference during the onboarding process.