Blog & Podcast
How to Effectively Upsell Concessions at Sports Games and Live Events
In addition to being an integral part of the guest experience, concessions are also a major source of revenue at games, concerts, shows, movie screenings, and other types of live events. It’s absolutely crucial to maximize the sales of concessions, as the margins on...
UNC Charlotte to Provide Enhanced Concessions Experience with FanFood Mobile Ordering This Season for Fan Wellness and Convenience
CHARLOTTE, N.C. - Charlotte 49ers Athletics and Charlotte Dining Services have partnered with FanFood, a Chicago-based technology company that provides in-venue food and beverage mobile ordering, to offer 49ers fans a more convenient pickup option for concessions at...
The Western Association of Professional Baseball Adds Strategic Partnership with FanFood for Guest Safety and Convenience
Newport Beach, CA – The Western Association of Professional Baseball is pleased to announce their partnership with FanFood, an online and mobile ordering platform for in-venue food and beverage services. The Chicago-based company is the latest in the WAPB’s push to...
3 F&B Revenue Trends That Premium Suite Managers Need to Know
For premium suite managers looking for ways to boost their F&B revenue, this article is for you.(It’s not our term, but we’re coining it for this article: revenue optimization) At the premium suites level, revenue optimization refers to aligning your specific meal...
Peach Belt Conference Announces FanFood as Exclusive Mobile Ordering Partner
AUGUSTA, GA – The Peach Belt Conference and commissioner David Brunk are pleased to announce that the league has named FanFood, a Chicago-based technology company that provides in-venue food and beverage ordering, to be its exclusive mobile ordering partner. “FanFood...
3 Ways to Control Order Volumes With Mobile Ordering
One of the hardest things in foodservice operations is fending off peak hour traffic. Be it at a stadium, a convention, a concert or just a regular food hall, when everybody congregates around the food stands and lines start to build up, the chaos begins. Not only are...
How Promo Codes Can Dramatically Boost Your Mobile Order Revenue
Offering mobile ordering at your venue is a great initiative to deliver on what your customers now expect. Plus, improving your operation's efficiency and adding convenience to the ordering process can increase your revenue. A strong marketing presence can ensure...
How the Somerset Patriots Maximize F&B Revenue With Mobile and Pre-Event Ordering
Pre-pandemic, one of the most talked about topics in the sports and live event industry was the transition to fully cashless venues. Without a doubt, the transition has been accelerated due to heightened awareness around public health and safety. It’s in the best...
Customer Metrics That Every Concession Stand Should Track
Whatever the size of your concession stand or your daily traffic, you should always know your customers well in order to maximize the revenue potential. Over the last few years we’ve seen the foodservice industry getting increasingly data-centric, partly powered by...
FanFood Success Story: Valley High School
FanFood Success Story: Valley High School Updated: Feb 5 “High schools are reaching out to us to ask about FanFood.” The idea of skipping the wait for concessions sounds so wonderful that when Valley High School came across FanFood, its booster club thought it was...
Where Is Fan Experience Going? To Mobile, According to Industry Experts
Where Is Fan Experience Going? To Mobile, According to Industry Experts Updated: Feb 20 Since last summer's launch of our podcast, The Gameday Playbook, we have just recently reached a major milestone: our thirtieth episode. Those were 30 engaging conversations...
Ep. 29: FanFood’s Growth & Where It’s Going with Carson Goodale
Ep. 29: FanFood’s Growth & Where It’s Going with Carson Goodale In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan...
Ep. 23: The Growth Of Esports with Kevin O’Brien
Ep. 23: The Growth Of Esports with Kevin O’Brien In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan experience and...
Ep.2: Owning A Fans Entire Gameday Journey with Michael Conley
Ep.2: Owning A Fans Entire Gameday Journey with Michael Conley In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan...
Ep. 3: Generating New Revenue Through Technology with Adam Grossman
Ep. 3: Generating New Revenue Through Technology with Adam Grossman In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan...
Ep.1: Cutting-Edge Stadium Technology with Christian Lau
Ep.1: Cutting-Edge Stadium Technology with Christian Lau In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan experience...
Ep.0: Welcome To The Gameday Playbook
Ep.0: Welcome To The Gameday Playbook In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan experience and operate gameday...
How the Somerset Patriots Maximize F&B Revenue With Mobile and Pre-Event Ordering
Pre-pandemic, one of the most talked about topics in the sports and live event industry was the transition to fully cashless venues. Without a doubt, the transition has been accelerated due to heightened awareness around public health and safety. It’s in the best...
Customer Metrics That Every Concession Stand Should Track
Whatever the size of your concession stand or your daily traffic, you should always know your customers well in order to maximize the revenue potential. Over the last few years we’ve seen the foodservice industry getting increasingly data-centric, partly powered by...
How Minor League Teams Use Premium Suites Mobile Ordering to Supercharge Revenue Growth
Baseball returned in a big way this year. At the Minor League levels, venues capacities and crowd sizes increased throughout the year. Doors opened for ballparks to prove out new processes and amenities, originally ushered in to accommodate their fans amid COVID...
5 Ways In-Venue Mobile Ordering Looks Different Before and After COVID-19
It’s finally the time we’ve been waiting for — cities are gradually opening up! Here in Chicago, we have officially entered the final phase of the COVID-19 recovery plan, which means life is getting back to normal, for real (whatever the new normal feels like these...
Minor League Baseball, the Catalyst for Major Change
You’ve heard it before, “America’s Favorite Pastime,” when talking about the beautiful game of baseball. Since its inception, baseball has captured the hearts of millions of Americans and many more from outside the United States. The game has a storied tradition that...
5 Steps to Prepare for Your First Booster Fundraising Event in 2021
With nearly 40% of the U.S. population fully vaccinated, we’re getting closer than ever to schools and events returning to normal. That means booster clubs will soon be getting busy with fundraising opportunities on the horizon. While the fall football season is still...
Delivery App: How to Use It For In-Seat Delivery and Table Service
A key to dispersing the crowd is minimizing people’s movements.That’s why we see live event venues trying to keep spectators in their seats, and restaurants focusing on sit-down dine-in services rather than having guests mingle at the bar. As a result, being able to...
Best Practices For Fulfilling Mobile Orders: A Complete Checklist
As more venues embrace mobile ordering this year, operators are increasingly noticing the importance of operations in a successful rollout. Having an easy-to-use platform is only half the battle won, ultimately it comes down to the execution. Our team has 6+ years of...
How Are Concessions Sold to Sports Consumers in 2021? A Look at Stadiums Nationwide
According to Oracle's sports consumer trends in 2021, 57% of people surveyed would like to be able to schedule food and drinks before arrival, and 49% of people say that pre-ordering should be a standard. Why is that? Traditionally people attach certain notions around...
The Future of Minor League and Semi-Pro Sports Fan Experience
If in the early days, minor league sports games were often the only games in town, the amount of distractions and competition for people's attention and time have only compounded over the years. Not only are fans able to watch the games on cable TV, the Internet,...
5 Things to Consider Before Rolling Out Mobile Ordering
This blog is a recap of our live presentation "In-Venue Mobile Ordering: Best Thing Since Sliced Bread". You can also request to watch the on-demand livestream for free. COVID-19 restrictions have forced many locations to accelerate plans to upgrade their contactless...
The Future of Stadiums: What To Do Between Now and The Next Season?
This year has been so shrouded in uncertainty that we have learned to accept and live with it. On the one hand, new coronavirus cases in the U.S. have topped 8.7M with deaths surpassing 225,000. On the other hand, Pfizer has already applied for first approval of its...
How Is the Pandemic Changing Minor League Baseball Team Operations?
Major changes await Minor League Baseball. The minor league system will likely look vastly different in 2021. MiLB is expected to see a 25% reduction to the number of affiliated teams, down to approximately 120 from 160 squads. The Professional Baseball...
Expect These Changes to Stadium Concessions Operation in 2021
2021 is likely to be a big year for stadiums. It's likely the year for the industry to finally leave behind the gloom of the pandemic. It's the year of hope — especially given the promising news of mass vaccination which, albeit a tremendous undertaking and a very...
Top 5 Tech Trends Transforming In-Stadium Fan Experience
The focus has shifted from a "game-focused" experience to more of an fan-focused experience. Studies have shown that fans attend live sports games mostly for the immersive experience and exciting atmosphere. No longer is everyone coming to the ballpark, grabbing a bag...
How FanFood Partners Use Contactless Ordering In Different Operational Models
How FanFood Partners Use Contactless Ordering In Different Operational Models Recently we asked our partners: "If you could summarize FanFood in 3 words, what would those be?" The answers were consistent across the board: "Easy. Customizable. Budget-friendly."...
FanFood Demo Day: Recap and Q&A
FanFood Demo Day: Recap and Q&A While there are multiple online and mobile ordering platforms on the market, it can be difficult trying to understand the differences of each one and identify the right option for your operation. There's no better way to make...
FanFood Manager Portal: The Control Center for Your Entire Operation
FanFood Manager Portal: The Control Center for Your Entire Operation Learning to operate a new system can sound daunting. The last thing we want is adding extra stress to your already fast-paced foodservice operations. Our partners consist of F&B...
Customer Metrics That Every Concession Stand Should Track
Whatever the size of your concession stand or your daily traffic, you should always know your customers well in order to maximize the revenue potential. Over the last few years we’ve seen the foodservice industry getting increasingly data-centric, partly powered by...
7 Tactics for Effective Concession Stand Menu Designs
People and their love affair with food will always be around. Be it at a sports game, a concert, a movie screening or a convention, an event is almost never complete without food and drink options. Thanks to concession stands and grab-and-go food outlets, we can savor...
How Minor League Teams Use Premium Suites Mobile Ordering to Supercharge Revenue Growth
Baseball returned in a big way this year. At the Minor League levels, venues capacities and crowd sizes increased throughout the year. Doors opened for ballparks to prove out new processes and amenities, originally ushered in to accommodate their fans amid COVID...
5 Ways In-Venue Mobile Ordering Looks Different Before and After COVID-19
It’s finally the time we’ve been waiting for — cities are gradually opening up! Here in Chicago, we have officially entered the final phase of the COVID-19 recovery plan, which means life is getting back to normal, for real (whatever the new normal feels like these...
How FanFood Automatically Assigns Orders to Multiple Kitchens
A major reason why food operations use FanFood is that the platform takes care of a lot of the redundant work for you, so that your team can focus on order fulfilment alone. Not only can you save time on order taking and transactions, but also you can leave the...
How is Order ETA Calculated on FanFood?
We’ve all been there: impatiently checking our phone every 3 seconds after placing a food order, just in case we missed the text alert saying “Your food is ready!” The experience is even trickier at a live event venue. Given the constant shift in traffic at concession...
5 Steps to Prepare for Your First Booster Fundraising Event in 2021
With nearly 40% of the U.S. population fully vaccinated, we’re getting closer than ever to schools and events returning to normal. That means booster clubs will soon be getting busy with fundraising opportunities on the horizon. While the fall football season is still...
April Feature Highlights: Customizations to Create an On-brand Mobile Experience
Customization has been the focus of our feature launches this month. Each location we work with has unique needs: from menu options and customer acquisition tactics, to brand colors and operational models. Powering location-tailored experiences for F&B teams and...
Best Practices For Fulfilling Mobile Orders: A Complete Checklist
As more venues embrace mobile ordering this year, operators are increasingly noticing the importance of operations in a successful rollout. Having an easy-to-use platform is only half the battle won, ultimately it comes down to the execution. Our team has 6+ years of...
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