by Isabella Jiao | Nov 6, 2020 | All Posts, Fan Experience, Insights & Trends
The focus has shifted from a “game-focused” experience to more of an fan-focused experience. Studies have shown that fans attend live sports games mostly for the immersive experience and exciting atmosphere. No longer is everyone coming to the ballpark,...
by Isabella Jiao | Nov 6, 2020 | All Posts, Insights & Trends
How Contactless Ordering Impacts On-Premise Foodservice Revenue In Hotels While traveling and hotel room occupancy is low nowadays, it won’t remain this way forever. According to the Washington Post, “revenge travel” is likely to surge as the...
by Isabella Jiao | Nov 6, 2020 | All Posts, Insights & Trends
Ep. 69: How The Columbus Blue Jackets Think About Fan Engagement with TJ Ansley In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and...
by Isabella Jiao | Oct 31, 2020 | All Posts, Insights & Trends
How Hotels and Hospitality Properties Should Use On-Premise Contactless Ordering Exactly how big is the impact of COVID-19 on the hospitality industry? There’s been 50% revenue decline in 2020, a year that’s projected to be the worst year on record...
by Isabella Jiao | Oct 30, 2020 | All Posts, Podcast
Ep. 68: How To Get First Time Users & Sports Partnerships with Ken Cohn In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and...
by Isabella Jiao | Oct 26, 2020 | All Posts, Insights & Trends, Podcast
Ep. 67: Telling Brand Stories Through Digital with Jeramie McPeek In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We...
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