by Alex Bialek | Mar 14, 2022 | All Posts, Concessions Management, Fan Experience, Insights & Trends
At the end of 2021, more event-goers than ever actively avoided lines on the venue concourse. Fan adoption of non-traditional ordering methods is skyrocketing, influencing strategy decisions as venues prepare for the spring and summer. In fact, over 70% FanFood users...
by Alex Bialek | Mar 1, 2022 | All Posts, Fan Experience, Insights & Trends, Uncategorized
From team to team, suite sales processes can seem like the wild west. If you mapped out how each professional team currently approaches their suite sales, you’d see notable differences across organizations: How do buyers purchase a single-game suite? What about...
by Alex Bialek | Feb 14, 2022 | All Posts, Concessions Management, Fan Experience, Insights & Trends, Success Stories, Uncategorized
Last week, we hosted our first virtual event of 2022, “Modernizing Premium Seat Experiences in 2022 with Contactless Commerce,” hosted by Carson Goodale, FanFood co-founder and CSO, and Dustin Hemesath, FanFood co-founder and VP of Customer Success. New customer...
by Isabella Jiao | Dec 20, 2021 | Concessions Management, Fan Experience
To venue operators and foodservice managers, providing a great guest experience is top of mind. Higher guest satisfaction often leads to loyalty, which in turn drives business results in the form of increased ticket sales, F&B purchase and merchandise sales. Among...
by Isabella Jiao | Nov 21, 2021 | Concessions Management, Fan Experience, Insights & Trends
When was the last time you used cash for a transaction? Pew Research shows that in a typical week, one in three Americans absolutely do not use cash at all. Another research by Square, a POS and payment processing company, shows that cash purchases went down from 37%...
by Alex Bialek | Oct 26, 2021 | All Posts, Fan Experience, Insights & Trends
As the country re-opened in 2021, locations made their first attempts towards normalcy since the onset of COVID-19. So how did COVID-19 affect people’s purchase behaviors and mindset towards mobile ordering? And how should venue operators, foodservice managers and...
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