by Alex Bialek | Mar 14, 2022 | All Posts, Concessions Management, Fan Experience, Insights & Trends
At the end of 2021, more event-goers than ever actively avoided lines on the venue concourse. Fan adoption of non-traditional ordering methods is skyrocketing, influencing strategy decisions as venues prepare for the spring and summer. In fact, over 70% FanFood users...
by Alex Bialek | Feb 14, 2022 | All Posts, Concessions Management, Fan Experience, Insights & Trends, Success Stories, Uncategorized
Last week, we hosted our first virtual event of 2022, “Modernizing Premium Seat Experiences in 2022 with Contactless Commerce,” hosted by Carson Goodale, FanFood co-founder and CSO, and Dustin Hemesath, FanFood co-founder and VP of Customer Success. New customer...
by Alex Bialek | Feb 4, 2022 | All Posts, Concessions Management, Insights & Trends, Uncategorized
Concessions are a major revenue source for sports complexes. From funding facility enhancements to covering referee fees, the impact of strong concession sales cannot be understated. Running a profitable sports complex concession stand requires both 1) having a strong...
by Alex Bialek | Jan 26, 2022 | Concessions Management, Insights & Trends, Success Stories, Uncategorized
Athletics & Activities Director Tim Leach oversees all-things after school at Spotswood High School in Virginia. From directing football games and supporting the booster club to managing sponsor relationships, Leach’s responsibilities span both operations and...
by Alex Bialek | Jan 14, 2022 | All Posts, Concessions Management, Insights & Trends, Success Stories
The customer journey of any premium seating experience is heavily curated. From how guests are greeted upon arrival at the event, to the amenities in the reserved areas they interact with, every touch point comes with distinct guest expectations: the speed of service,...
by Isabella Jiao | Dec 20, 2021 | Concessions Management, Fan Experience
To venue operators and foodservice managers, providing a great guest experience is top of mind. Higher guest satisfaction often leads to loyalty, which in turn drives business results in the form of increased ticket sales, F&B purchase and merchandise sales. Among...
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