by Isabella Jiao | Mar 6, 2021 | Concessions Management, Fan Experience, Insights & Trends
In 2020, contactless payment surpassed cash and credit card transactions combined, and accounted for 41.8% of all transactions. This trend is only going to continue — not just in the e-commerce and restaurant space, but most importantly, in the live event space. The...
by Alex Bialek | Feb 27, 2021 | Concessions Management, Insights & Trends
With all of the new safety measures arising in 2020 due to the pandemic, many food operators have been led to adopt new platforms that allow for contactless ordering. This trend has gone far past just restaurants, and has even reached one of the oldest, most...
by Alex Bialek | Feb 20, 2021 | Concessions Management, Insights & Trends
Payment Processing Fees, Convenience-Service Charges, and Sales Tax… OH MY! COVID-19 has increased the demand for sports, entertainment and live event venues to move away from cash dependency. This trend had been happening before the pandemic, given the many downsides...
by Isabella Jiao | Feb 13, 2021 | Concessions Management, Insights & Trends
As mobile ordering becomes the new status quote, concession menus are changing, too. Delivery and pickup have not only changed how people pay for and get their food, but also changed customer expectations. As people get increasingly comfortable with digital ordering,...
by Isabella Jiao | Feb 6, 2021 | Concessions Management, Fan Experience, Insights & Trends
Suites were, and will still be, one of the most valuable areas at stadiums. The Los Angeles Chargers and Rams at the new SoFi Stadium saw their biggest source of recurring revenue be leases for their 275 luxury suites — outside of TV deals, merchandise licensing and...
by Alex Bialek | Jan 31, 2021 | Concessions Management, Insights & Trends
When you hear the term menu engineering, what comes to mind? Menu engineering is designed to influence customer purchase behavior through principles of menu design.The goals are to help foodservice businesses maximize their average check size and increase...
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